What is your exchange and return policy?
That said, your satisfaction remains a priority. In the unlikely event that you receive a defective product, we will gladly replace it at no additional delivery cost. Defects qualifying for replacement include:
- A broken or malfunctioning atomizer
- Receipt of a different fragrance than ordered
- Evident impurities or irregularities in the liquid
- A broken or damaged bottle
If you believe your item is defective, please reach out to our Instagram page team within 5 days of receiving your order, including clear photos and a brief description of the issue. We will ensure your concern is addressed promptly and thoughtfully.
What is your shipping policy?
Orders are processed promptly and delivered within 2 to 5 business days in most cases. Weekends and official holidays are excluded from the delivery timeline.
How can I contact you?
The fastest way to reach us is through our Instagram page — send us a DM and our team will get back to you.